Refund Policy

1. The short version

No refunds. A Deseret Singles membership is an auto-renewing subscription that unlocks every feature of the app. Memberships are not refunded, in whole or in part, once a billing period has been charged, except where the law where you live requires a refund. You can cancel at any time; your membership then runs to the end of the period you already paid for and does not renew.

This policy forms part of our Terms of Service at www.deseretsingles.com/terms.html.

2. Nothing is charged until you choose a plan

Creating an account is free. A new member who joins after we begin charging gets a free trial of the full app; the length of the trial and the price of each plan are shown before anything is charged, and nothing is charged if you do not subscribe.

Lifetime Members: members who join while Deseret Singles is free keep every feature free for life and are not charged while that grant stands. The grant ends if the account is deleted or removed for breaking our Terms of Service (Terms, section 7); a member who returns afterward is charged like any new member.

3. Where you bought it decides who handles a refund request

iPhone and iPad (App Store): Apple is the seller. Refund requests go to Apple at reportaproblem.apple.com, and Apple decides them under its own policy. We cannot issue or deny an App Store refund.

Android (Google Play): Google is the seller. Refund requests go through Google Play, and Google decides them under its own policy.

Our website: when memberships are sold on app.deseretsingles.com, Stripe is the seller of record under its Managed Payments program. A refund request reaches Stripe's support; Stripe asks us, and our answer under this policy is no, except where the law or Stripe's own rules require a refund, or the charge itself was our mistake (see section 6).

4. Canceling

Canceling stops the next renewal; it does not refund the current period, and you keep access until that period ends.

App Store: on your iPhone, open Settings, tap your name, then Subscriptions, choose Deseret Singles and cancel.

Google Play: open the Play Store app, tap your profile, then Payments & subscriptions, Subscriptions, choose Deseret Singles and cancel.

Website: if you bought on our website, sign in at app.deseretsingles.com, open Profile, tap Manage Subscriptions and cancel.

Deleting your Deseret Singles account does not cancel a subscription. Cancel it first, in the place you bought it; a store subscription keeps renewing until you do, and we cannot cancel it for you.

5. If your account is removed

If we remove your account for breaking our Terms of Service, the period already paid for is not refunded. A store subscription keeps renewing until you cancel it yourself in the store; we cannot cancel it for you. If you bought on our website and can no longer sign in, email hello@deseretsingles.com and we will stop the renewal for you.

6. Billing mistakes

If you were charged in error, for example twice for the same period, or after you had canceled, write to hello@deseretsingles.com within 30 days of the charge with the date, the amount and the account. We correct genuine errors; an App Store or Google Play charge is corrected by the store, which holds the payment, and a website charge through Stripe, which holds that one.

7. Your statutory rights

Nothing in this policy takes away a right to a refund that the law of your country or state gives you and that cannot be waived.